FREE SHIPPING OVER RM100 IN WEST MALAYSIA; AND RM200 IN EAST MALAYSIA & SINGAPORE
FAQ

**Mummy Kiddy owns the rights to change the contents without notification.

 

Before Order

​​Q. Is Mummy Kiddy trustworthy?

Mummy Kiddy is an online store which is selling clothings, bags and shoes for mummy and also kiddy. Mummy Kiddy have been founded and established since September 2018. Since then, the company have been growing everyday. We strive to be one of the top and best boutique for mummy and kiddy out there.



Q. Is the product is good quality?

We offer the best quality of maternity clothing, babies clothing, kids clothing, bags and shoes in the market online at afforable price!

 

Product Ordering

Q. How to order?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.


Q. Will the product out of stock?

For ready stock product, it will always have stock; for pre-order product, due to the nature of pre-order, sometimes it might be sold out. If the product that you have ordered is out of stock, we will notify you through whatsapp / phone / email. Any replacement of product shall inform us within 24 hours upon receiving the email. If no reply received from you within 24 hours, we will proceed your order without the sold out product. 

 

Delivery

Q. How long does the delivery usually takes?
Ready stock take 1 to 3 business days to arrive; pre-order take 7 to 14 busienss days to arrive. International orders will take extra time to arrive.

 

QHow much is the postage fees?

We use PosLaju to ship out our parcels:

Area 1st 0.5kg Subsequent 0.5kg
Peninsular RM6 RM2
Sarawak RM9 RM3
Sabah RM10 RM4

 

Q. Do you accept international order?

Yes, we do! The delivery fees might varies based on weight and countries.

If the total weight of your order is LESS than 2kg:

Countries Price for 1kg (RM) Price for 2kg (RM) Delivery Time (days)

Brunei, Singapore, Cambodia, Hong Kong, Laos, Myammar, Philippines, Thailand, Indonesia, Vietnam

30 50 4 - 10
Other Countries 50 80 4 - 10

*The estimated delivery time listed applies to major cities only. Delivery to area outside of major cities may incur additional days. Delivery time also is subject to custom clearance process.

*For registered items, an additional day is needed because it is a recorded delivery.


If the total weight of your order is MORE than 2kg:

Zone Countries Estimated delivery time (working days) First 1kg (RM) Every additional 0.5kg (RM)
1 Brunei, Singapore 5-8 35.00 3.00
2 China, Hong Kong, Indonesia,Myammar, Philippines, Thailand 6-12 45.00 5.80
3 Bangladesh, Cambodia, Laos, Macao, Sri Lanka, Taiwan, Vietnam 6-13 65.00 8.00
4 Autralia, India, Japan, Pakistan, Palestine, Qatar, Saudi Arabia, United Arab Emirates 6-14 75.00 10.00
5 Albania, Andorra, Austria, Bahrain, Balearic Islands, Bhutan, Bulgaria, Corsica, Coartia, Czech Republic, Gibraltar, Greece, Iraq, Italy, South Korea, Liechtenstein, Luxembourg, Maldives, Monaco, Nepal, Netherlands, New Zealand, Norfolk Island, San Marino, Slovakia, Turkey, Vatican City State 7-14 90.00 12.00
6 Algeria, Azores, Belarus, Belgium, Bosnia and Herzegovina, Chad, Cyprus, Denmark, Egypt, Estonia, Faroe Islands, Fiji, Finland, France, Germany, Hungary, Iran, Jordan, North Korea, Kosovo, Kuwait, Latvia, Lebanon, Lesotho, Libyan Jamahiriya, Lithuania, Macedonia, Madeira, Malta, Mauritius, Moldova, Montenegro, Moroco, Namibia, Norway, Palau, Poland, Portugal, Puerto Rico, Romania, Serbia, Slovenia, South Africa, Spain, Sudan, Swaziland, Sweden, Switzerland, Tonga, Trinidad and Tobago, Tunisia, Uganda, Ukraine, Wallis and Futuna, Zambia 8-15 100.00 16.00
7 Other countries 8-16 120.00 20.00

*The price shown above is exclusive of 25% of fuel charge.

 

Q. How can I know whether my order has been shipped?
After your parcel has been sent out, our system will send an email to you automatically to inform you the tracking number and the courier company used. If you didn't receive email from us, you may check your "Junk" file. Or, you may log in to our website and click <My Order> to check your tracking number.

 

Q. Whether can I track my parcel?
You have to track your parcel according to the courier company that we informed. For Poslaju, click here; for Dragonlink, click here.

 

Making Payment

Q. What are the payment methods available?
Mummy Kiddy offers various kind of Payment Methods as shown below :-


1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 

2. Online Banking
Via Ipay88 (Alliance Online, Am Online, CIMB Clicks, EON Online, Hong Leong Online, RHB Online, FPX (Maybank2U, HL Online, RHB Online, Bank Islam, PbeBank, CIMB Clicks))

3. Invoice / Cheque / Offline Bank Transfer

Bank : Hong Leong Bank

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Total amount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : mummykiddy@hotmail.com

Note: Your purchased products will not be delivered until we have this confirmation.


QCan Mummy Kiddy refund the balance to me by putting cash inside the parcel?
We are sorry that we will not refund the balance to you by putting money inside the parcel. Neither the delivery company nor us will be responsible for any monetary loss. If there is any balance in your order, we'll credit it to your member account. You may use it for your next order or ask for refund by providing us your bank details.

 

Account

Q. How to change my account personal information and shipping address?

Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

 

Q. What is the product's transaction currency?
All products transaction currency will be done in MYR, but you can choose other currencies at the upper right hand side of our store, including SGD, USD, GBP, and EUR.

 

Return Policy

Q. What if I received a defective product?
We are so sorry if that happens! First of all, you must take pictures of the defect products and inform us within 7 days after receiving your order by sending an email to us attached with the pictures of the defects product, and your order number. We'll reply you within 24 hours. To be eligible for an exchange, the product must be un-used and in the same original condition as when you received it. It must be in the original packaging, label attached and un-washed.

 

Q.  Under what condition can I claim that product is a defective product?
We guarantee to replace any item with factory defect with the same size & colour. The meaning of 'factory defects' here restricted to only huge hole, torned, wrong size, totally different colour and any other evident defects that is apparently a huge defects. We do not accept reasons like it's different from your expectation, you have picked the wrong size, you think it doesn't suit you or any other subjective opinion or views.

 

Q. How about the postage fees of returning the defective product?
We will bear the cost of sending the product back to us. You can either go to Pos Office and send it back to us or have us to arrange a pick up at your address. If you want to ship it by yourself, we can reimburse you the postage fees on the condition that you have to take the photo of the Poslaju delivery receipt and we'll reimburse you the postage fees accordingly by bank in to your bank account. If you want us to arrange a pick up at your address, we will send you a soft copy of the consignment note and you need to print it out and attach on the parcel and hand over to the PosLaju officer without paying anything.

 

Q. Can I request to change size / colour after I have received the product as I ordered?
If you have received the size / colour as per in your order but you wish to exchange, you need to cover the return postage. To be eligible for an exchange, the product must be un-used and in the same original condition as when you received it. It must be in the original packaging, label attached and un-washed. After we have received the returned item we will process to prepare the exchange item for you.

 

Q.  Can I request return and refund after I have received my order but I don't like it / it is not the same as I imagined?
Sorry, no return & refund acceptable for subjective reasons.

 

Q.  I have used coupon / gift card in my order. Can I also get refund for that?
Sorry, no return & refund acceptable for coupons, gift cards and promotion products that specially marked.

 

Oh...Wait!

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to mummykiddy@hotmail.com for us to clear your doubts.